Materials | Certification | Warranty
All Cris Maria Jewelry pieces are made in Portugal, primarily by hand, in 925 sterling silver, using traditional jewelry techniques.
Pieces can be made in 9, 14 or 18 karat gold, upon request.
The gold-plated silver pieces are plated with 24-karat gold, 1 or 2 microns thick.
The gemstones used can be synthetic or natural.
Cris Maria Jewelry pieces are certified by the Assay Office of INCM – Imprensa Nacional – Casa da Moeda, SA.
The assay office verifies the legal fineness, that is, determines the amount of precious metal (in percentage) contained in an alloy (of silver or gold) and applies the hallmark (a seal guaranteeing conformity with that verification), along with the producer's responsibility mark on the piece.
The application of a hallmark is only mandatory for silver pieces weighing more than 2 grams and for gold pieces weighing more than 0.5 grams.
If the buyer has any doubts about the authenticity of the trademarks, they can use the services of assay offices for verification.
More information at the INCM link.
https://contrastaria.pt/informacao-consumidor/
Here is the link to the Bank of Portugal's website, where you can access information about the daily prices of gold, silver, platinum, and palladium.
https://www.lbma.org.uk/prices-and-data/precious-metal-prices#/table
The website is managed by Paula Cristina Costa with tax identification number 189454024, economic activity code 47910 and retail jewelry establishment number t0985.
If you have any questions, please contact us at geral@crismaria.pt .
In addition to the online store, the pieces can be viewed and purchased at the CRIS MARIA JEWELRY brand atelier, located at Rua de São Tomé, N29 R/C, in Alfama – Lisbon, where they can be inspected by the competent authorities.
Guarantee
According to Portuguese law, all parts have a two-year warranty.
The warranty does not cover the natural oxidation of silver or the fading of the gold plating, as well as signs of wear, the passage of time, or visible marks of misuse.
The warranty does not cover loss of parts, stones, or theft.
The customer is obligated to check the delivered item upon receipt. If it appears to be different from what was ordered, or if it seems incomplete or damaged, the problem must be reported immediately to geral@crismaria.pt .
Returning the item requires identifying the order number, ensuring it is in new condition, and must be returned in its original packaging via registered mail.
After analysis, confirmation of the warranty's validity, and acceptance, Cris Maria Joias gives the Customer the opportunity to choose between replacing the item with another one, free of shipping costs, or receiving a refund. The shipping refund is only valid for cases where the item has not yet been returned within 14 days of being received.
